I make complex things feel clear.

Context & challenge

The existing back-office interface spread critical application details across a dated, information-heavy workspace. Staff needed to assess applicants, commitments, exceptions, and progress without losing context.

Approach & solution

I redesigned the experience for tablet use, organizing information around the decisions staff make and giving related data a clearer hierarchy. The new overview, commitments, and exceptions screens make complex cases easier to scan and act on.

Context & challenge

The original screen explained the requirement in a dense paragraph and left important details about the expected documents and file format easy to miss. Customers had to interpret too much before they could continue.

Approach & solution

My redesign separates the document request, practical guidance, upload action, and optional note into clear groups. Stronger hierarchy and a concise tip make the next step easier to scan without hiding essential information.

Context & challenge

Loan consolidation asks clients to make several connected decisions: which commitments to transfer, which institution holds each debt, whether to borrow additional money, and what the new repayment could look like. The flow needed to make those choices understandable without hiding the financial detail behind them.

Approach & solution

I designed a responsive experience that keeps the same decision order on both desktop and mobile. Selected commitments, estimated payoff amounts, additional borrowing, and the projected new repayment are grouped into distinct steps, with supporting explanations placed where clients need them.